2011 Customer & Partner Innovation Awards

Announcing winners and finalists!

Process Excellence Vision Award: The Linde Group

Company Overview:
The Linde Group is a world-leading supplier of industrial, process and specialty gases and one of the most profitable engineering companies. Linde products and services can be found in nearly every industry and in more than 100 countries. The group has approximately 48,500 employees. In the 2010 financial year, Linde achieved sales of €12.9 billion in sales.

Business Challenge:
The company identified process excellence as a key enabler to becoming a High Performance Organization (HPO) and established an integrated program for process optimization and increased productivity. The company's goal is to save up to €800 million from 2009 to 2012 and improve its competitive position even in a tough economy.

To achieve this goal, the group has enhanced its BPM repository with IT content to create a single, transparent and consistent enterprise repository. This one repository meets the needs of both business and IT. The company set up an Enterprise Architecture Management solution by focusing on IT architecture framework, governance, and content and Information System (IS) reporting. The solution is based on ARIS Business Publisher, ARIS Business Architect/Designer, ARIS IT Architect/Designer and ARIS IT Inventory.

Business Results:
By aligning business and IT objectives through an integrated enterprise repository, Linde was able to:

  • Support HPO objectives and increase IT's responsiveness to the business
  • Implement "best-in-class" processes to support corresponding applications
  • Create transparency to support standardization and better utilization of existing IS capabilities, assets and services
  • Strengthen awareness of IS capabilities, processes and responsibilities within the organization

The company now has a baseline for IS asset optimization as prerequisite for cost optimization. Additionally, the company can harmonize IT applications, reduce duplicate solutions and avoid one-off development efforts by using standard functionality.

Technology Benefits:
As a result of this project, The Linde Group has now one consistent repository, helping to align business and IT. The enterprise repository is accessible worldwide and can be maintained by all IT employees.

Why Software AG?
The Linde Group is a long-time user of the ARIS Platform to design its business processes. Based on previous success with ARIS, the group selected ARIS IT Architect and ARIS IT Inventory to develop an enterprise architecture aligned precisely with business aims.

Back to Winners

In this section


  • Process Excellence Achievement: Aselsan Inc.
  • Process Excellence Vision: Medtronic
  • Innovation: DHL
  • IT/ Business Alignment: RWE
  • ROI: CIMB Investment Bank Berhad
  • Productivity: AutoTrader.com
  • Partner Innovation: Cognizant