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Omni-Channel Process Orchestration

Keep the conversation lively in an omni-channel world.

Connect, enable and streamline the customer experience across any channel:

  • • Built for interaction and multi-party connectivity
  • • Configured for real-time analytics and action in response to customer demand
  • • Flexibility to meet ever-evolving demands

Key Benefits

  • Built for integration and multi-party connectivity
    • Move information and instructions among all nodes in the omni-channel matrix—from customer transaction points, such as a store or an app, to service delivery systems and inventory source points (whether they be retail stores or parts depots) as well as the external connection points that integrate a third-party shipper or collection point operator
    • Rapidly share and synchronize data integration among many parties and processes
  • Configured for real-time action in response to customer demand
    • Connect to Software AG’s in-memory technology tools, process orchestration tools and real-time monitoring tools for real-time analysis of every transaction on every channel and to act quickly upon demands discovered in that analysis
  • Flexibility to meet ever-evolving demands
    • Interact optimally with virtually any system or service since Software AG is technology- and platform-agnostic
    • Count on optimal interaction with a wide range of systems and data feeds
    • Scale to meet the peaks and valleys of service demand on any channel

Contact us for more on our Solutions